Operations desk with dashboard and planning documents.

Workflow example

Invoice payment handoff system.

Minimum useful queue for accepted work that needs invoice review, payment confirmation, and a clear delivery-start handoff.

Scope this invoice workflow

Open the invoice payment SOP first

Problem

Accepted work still needs a controlled payment handoff.

Once a quote is accepted, the next steps often move through email, invoices, payment checks, and delivery notes. Without one review queue, the owner has to remember what has been invoiced, what is paid, and what can safely start.

  • Which accepted scopes still need invoice review?
  • Which invoices were sent but not confirmed?
  • Which payments are received but not handed to delivery?
  • Which jobs are waiting for customer inputs?
  • Which jobs are complete and need a close reason?

Minimum queue

Track state before adding automation.

A first version should make the owner review obvious and should avoid storing sensitive payment data.

  • Accepted scope: short label and owner-approved deliverable.
  • Invoice status: draft, reviewed, sent, revised, void.
  • Payment status: waiting, received, partial, disputed, refunded.
  • Payment instruction review: owner approved, not approved, needs correction.
  • Delivery start: blocked, ready, started, delivered, closed.
  • Evidence link: public transaction ID, receipt reference, or owner-approved record location.
  • Close reason: delivered, cancelled, unpaid, refunded, duplicate, no response.

Payment boundary

Owner-controlled payment instructions only.

The workflow can organize invoice review and status tracking. It should not create wallet addresses, store private keys, store wallet seeds, manage exchange accounts, provide investment advice, custody funds, issue payment instructions without owner approval, or move money.

Turn this into a fixed-scope build

Expected deliverable: one owner-reviewed invoice/payment queue and delivery-start handoff.

Structured intake creates no contract, invoice, payment instruction, wallet address, or delivery commitment. It gives enough context for owner review.

Request invoice queue scope